T-Mobile sent another white phone. This is the third white phone they sent. When I asked them to just cover the cost of the phone, since, you know, I've been waiting a month for the phone and I've had to make three trips to UPS to ship the phones back, they said all they could do was reimburse me for the shipping. Fantastic. All the lunch breaks I spent talking to them and driving to UPS are apparently meaningless.

My solution: I'm going to a physical T-Mobile store to get the phone. I figure if I can look at it and make sure it's the right phone, it will be the right phone.

Let it be known. T-Mobile customer service sucks. Their ordering process is awful. Expect nothing for your wasted time. Expect nothing from their "Customer Loyalty" department. Expect plenty of apologies, but nothing in the way of compensation for your time and effort. T-Mobile clearly does not care to hold on to long-time customers.